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Call Management

Call Management

13/03 Wednesday Afternoon
3pm to 4pm | C32 Merchiston


So how exactly do you use UniDesk to manage calls? Our very own James Mann will look at the different status settings and what they mean to your calls and the person who raised the call. We'll also have a look at best practice when handling calls, including when to use the illusive "Invisible to caller". Before you know it, you'll be a UniDesk ninja.

Highlights will include:
Waiting on User
Waiting for 3rd Party
Scheduled Work
Resolved by 2nd Line
1st Line Confirmed Resolution
Closed User Confirmed
Closed User Not Confirmed


Let us know if you'd like to attend by Skype in the Special Requests part of the Registration Form. We'll do our best to accommodate everyone. The sessions will also be recorded, which we will make available afterwards.



Wednesday, March 13, 2019
3:00pm - 4:00pm
  Bespoke staff development     Staff  
Registration has closed.



Event Organizer

James Mann

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